After managing a smaller setup for ComplexCon back in 2019, Gaining Ground were contracted again two years later to managing merchandise activations at the 2021 ComplexCon event. Gaining Ground's comprehensive support included managing the merchandise activation, overseeing fulfillment center operations, and supplying a dedicated team of 30 trained staff members.
ComplexCon, the highly anticipated cultural festival celebrating music, fashion, and art, relied on Gaining Ground to deliver a seamless merchandise experience for attendees. Our commitment to excellence ensured that fans had access to exclusive merchandise and a memorable shopping experience.
With our extensive network of trained staff members, Gaining Ground supplied a dedicated team of 30 professionals to work at the event. These experienced individuals, selected from Gaining Ground's consistent pool of trained staff, played a vital role in delivering exceptional customer service, assisting attendees with their purchases, and ensuring a smooth merchandise operation throughout the event.